Unlock your Contact Centre’s true potential through inspiring training delivered by our expert team at
Satisfied.
Our
Expertise
Customer
Experience
Deliver the best service, first time, driving customers satisfactions and retention
Contact Centre
Leadership
Get the best out of your team by turning your managers into expert leaders
Tailored Training
In the complex world of customer engagement, we know that no two businesses are the same. Each has different customer needs, different aims and different ideas of how to get there. For this reason we provide a consultative training solution. This involves working closely with your leadership team to develop a deep understanding of your customers and your aims, to enable us to design training courses that truly reflect your brand and vision.
We know that the cost of bespoke solutions and consultation are often shrouded in mystery – we believe in transparency so we’ve done our best to give you clear price-guide on our Fees page
Off-The-Shelf
Solutions
We’ve curated a package of contact centre training modules that cover all the key areas our clients look for success in. We cover both Customer Experience. Sales and Contact Centre Leadership, We can deliver these as stand alone modules, half-day and full-day packages, as well as longer term courses to suit your needs. Training can be delivered at your premises, an off-site location or virtually.
Prices of these courses are all fixed and can be seen on our Fees page.
Who We Are
Satisfied are a team of training and management consultants, with decades of experience in the contact centre industry. We specialise in designing and delivering world class training that empowers contact centre teams to engage with their customers and maximise their results – whether that’s C-SAT scores, closed sales, customer retention or any other contact centre goals.
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