Leadership Launchpad: Owning the Journey to Operational Excellence

Course Outline

“Leadership Launchpad: Owning the Journey to Operational Excellence” is an immersive training course designed for experienced team leaders ready to ascend to more senior levels of management. Over the 2 days, participants will delve deep into strategic management principles, honing their skills to set and execute operational strategies, communicate big picture goals to their teams, foster cross-functional relationships, and drive contact centre wide performance. Throughout the extended duration, ample time will be dedicated to in-depth discussions, practical exercises, and real-world case studies, ensuring a thorough understanding and application of key learnings

Course Details

Duration /
Set-Up

2 days of 7 hours, with lunch and tea breaks

Delivered at your site

Suitable for up to 12 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience

Pricing

£1,800 per session

*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site

Objectives

  • Identify opportunities for meaningful change initiatives through performance analysis and roadmapping techniques
  • Project management skills to drive significant, impactful changes
  • Communication skills for collaborating within the contact centre and with external functions.
  • Master hiring talent with refined role mapping, assessment strategies and onboarding processes.
  • Develop resourcing and succession planning strategies
  • Utilise data insights and company goals to communicate effectively to teams and get them engaged in the businesses ‘big picture’ goals
  • Foster team morale and enhance skills in leading teams and celebrating success

Who Would This Benefit

This course is ideal for experienced team leaders aiming to advance their management skills and prepare for higher-level leadership roles. Whether you’re seeking to enhance operational efficiency, drive strategic initiatives, or lead teams through complexity, this extended 2 day training programme will equip you with the precise skills, insights, and practical tools needed to navigate the path to operational excellence and achieve organisational success.

Sign Up

Get In Touch

    To book our specialist courses or discuss a custom package to supercharge your contact centre, please provide your details and needs below. One of our experts will reach out as soon as we can!