Who We Are
Satisfied are a team of training and management consultants, with decades of experience in the contact centre industry. We specialise in designing and delivering world class training that empowers contact centre teams to engage with their customers and maximise their results – whether that’s C-SAT scores, closed sales, customer retention or any other contact centre goals.
Why Choose Us
Clear
Pricing
Satisfied distinguishes itself by offering transparent pricing structures, eliminating any confusion or hidden fees. This upfront approach builds trust with clients, demonstrating honesty and integrity in all business dealings.
Bespoke
Solutions
Unlike competitors who offer generic, one-size-fits-all solutions, Satisfied takes a personalised approach to consultancy and training. By tailoring solutions to each client’s unique needs, Satisfied ensures maximum effectiveness and value, setting itself apart as a provider of truly customised services.
Friendly
Service
Satisfied prides itself on fostering a welcoming and approachable atmosphere, in contrast to the often impersonal and corporate nature of the industry. Rhys and the team at Satisfied prioritise building genuine relationships with clients, creating a supportive and collaborative environment where clients feel valued and understood
Contact Centre
Expertise
All of our consultants are experienced contact centre managers and trainers, most of whom have walked the walk as contact centre agents at the beginning of their career. We’re uniquely positioned to understand the challenges and opportunities that sit in the heart of your business –
THE CONTACT CENTRE!
“At Satisfied, we’re rewriting the playbook for consultancy and training in the call centre industry.”
Unlike traditional firms that hide behind convoluted pricing structures and off-the-shelf solutions, we believe in straightforward transparency and tailored excellence. Our unique approach combines clear pricing with bespoke training, ensuring our clients get precisely what they need without any hidden fees or surprises. Whether you’re a small start-up or a large corporation, we offer standard and tailored packages designed to fit your unique requirements, all delivered with a friendly touch. At Satisfied, we’re not just consultants; we’re partners dedicated to
your success, every step of the way”
Our Mission
At Satisfied, our mission is to revolutionise the call centre industry by providing transparent, tailored solutions that empower our clients to thrive.
Often overlooked, we understand that a high performing contact centre is the most effective tool for acquiring, retaining and serving customers, and is one of the most valuable functions in any business. We believe in the power of clear communication, genuine connection, and relentless dedication to excellence. With every interaction, we aim to exceed expectations, foster meaningful relationships, and drive measurable results for our clients. Our commitment to transparency, innovation, and personalised service sets us apart as a trusted partner in our clients’ success journey. Together, we’re redefining consultancy and training, one satisfied client at a time
OUR VALUES
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