Talk the Talk: Mastering Customer-Centric Dialogue in Contact Centers
Empower your team with dynamic communication skills, elevating customer interactions to new heights of engagement and satisfaction.
Course Details
Duration /
Set-Up
4 hours, with 15 mins break
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advice against this to maximise everyone’s learning experience
Pricing
£750 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Hone the art of effective verbal communication for impactful customer conversations.
- Acquire techniques to listen attentively, understand customer needs, and enhance empathy.
- Learn to respond with empathy, connecting on a personal level with diverse customer backgrounds.
- Cultivate techniques for creating memorable and positive customer experiences, fostering loyalty
Who Would This Benefit
Designed for both entry-level agents and seasoned professionals, this course is tailored for individuals aiming to refine their communication skills in contact centres. Ideal for customer service representatives and team leads seeking to not only resolve issues effectively but also create lasting positive impressions and build enduring customer relationship
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