Decide, Delight, Resolve: Strategies for Quick and Effective Customer Resolutions
Decide, Delight, Resolve: Strategies for Quick and Effective Customer Resolutions is a dynamic course empowering participants with rapid decision-making skills, ensuring swift and satisfying resolutions for enhanced customer experiences
Course Details
Duration /
Set-Up
4 hours, with 15 mins break
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advice against this to maximise everyone’s learning experience
Pricing
£750 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Learn strategies to delight customers through efficient and effective issue resolution.
- Acquire skills to ask effective questions to really understand customer’s issues
- Hone communication strategies for explaining decisions and resolutions clearly to customers
Who Would This Benefit
Tailored for customer service representatives and contact centre agents, Decide, Delight, Resolve is designed for individuals seeking to elevate their ability to make quick, effective decisions in resolving customer issues. Ideal for both newcomers and experienced professionals, this course offers foundational principles and advanced strategies to enhance customer satisfaction through rapid and efficient resolutions.
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