Advanced Coaching Mastery: Elevating Performance in Contact Centres
“Advanced Coaching Mastery: Elevating Performance in Contact Centres” is an immersive training programme designed to equip seasoned team leaders and managers with advanced coaching techniques to drive exceptional performance within contact centre environments. This intensive 7-hour course delves into sophisticated coaching methodologies, enabling participants to elevate their coaching effectiveness and inspire unparalleled growth and success in their teams.
Course Details
Duration /
Set-Up
7 hours, with lunch and tea breaks
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience
Pricing
£1,000 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Explore advanced coaching models and theories to deepen understanding and application of coaching principles.
- Refine questioning techniques and active listening skills to uncover deeper insights and facilitate transformative coaching conversations.
- Develop strategies for providing impactful feedback that drives continuous improvement and fosters a culture of excellence.
- Learn advanced goal-setting methodologies to inspire and motivate team members towards ambitious yet achievable objectives.
- Cultivate emotional intelligence and empathy to build stronger connections and trust with team members, enhancing coaching effectiveness.
Who Would This Benefit
“Advanced Coaching Mastery: Elevating Performance in Contact Centres” is tailored for experienced team leaders and managers seeking to take their coaching skills to the next level. Whether you’re aiming to enhance employee engagement, drive performance improvement, or cultivate a culture of continuous learning and development, this advanced 7-hour training programme equips you with the tools and strategies needed to achieve unparalleled success in your role.
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