Beyond Satisfaction: Mastering the Art of Unforgettable Customer Experiences
“Beyond Satisfaction” is a comprehensive and advanced training program that immerses participants in the intricacies of delivering unparalleled customer experiences. Going beyond the basics, this course provides an in-depth exploration of the principles, strategies, and advanced techniques necessary to achieve mastery in creating exceptional customer interactions that directly impact Customer Satisfaction (C-SAT), Net Promoter Scores (NPS), and long-term customer loyalty.
Course Details
Duration /
Set-Up
2 days of 7 hours, with lunch and tea breaks
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience
Pricing
£1,800 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Delve into the intricacies of customer journey mapping, learning how to analyse touchpoints, identify pain points, and strategically design seamless and memorable experiences throughout the entire customer lifecycle.
Who Would This Benefit
This course is a must for contact centre agents, customer service representatives, and professionals in call centre environments who aim to significantly impact key performance indicators such as C-SAT and NPS. Whether you’re a frontline representative, a team leader, or a manager overseeing contact centre operations, this training program is tailored for individuals committed to achieving outstanding customer satisfaction metrics, reducing escalations, and driving positive business outcomes.
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