Compassionate Customer Care: Navigating Interactions with Vulnerable Clients
Compassionate Customer Care: Navigating Interactions with Vulnerable Clients” is a specialised training program focusing on cultivating empathy and understanding in customer service professionals when dealing with clients who may be vulnerable or facing challenging circumstances. The course provides practical strategies for fostering a compassionate and supportive customer care environment.
Course Details
Duration /
Set-Up
4 hours, with 15 mins break
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advice against this to maximise everyone’s learning experience
Pricing
£750 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Enhance ability to communicate with empathy, actively listening and responding sensitively to the needs and concerns of vulnerable clients.
- Equip learners with effective crisis resolution and support techniques, empowering them to address sensitive situations and guide clients toward appropriate solutions with compassion
- Explore and cultivate cultural competence to ensure that customer care practices respect diverse backgrounds, allowing professionals to navigate interactions with clients from various cultural contexts with sensitivity.
Who Would This Benefit
This course is tailored for customer service professionals, support staff, and individuals interacting with clients in vulnerable situations. It’s ideal for those working in healthcare, social services, financial assistance, or any field where clients may be facing challenges. Professionals seeking to enhance their ability to provide compassionate and understanding customer care will find this course invaluable in fostering positive interactions and building trust with vulnerable clients.
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