Customer Centric Selling: Putting the Client First
Immerse yourself in ‘Customer Centric Selling,’ where the spotlight is on understanding diverse customer types, mastering in-depth customer insights, and refining customer-centric language for unparalleled sales success
Course Details
Duration /
Set-Up
7 hours, with lunch and tea breaks
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience
Pricing
£1000 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Develop expertise in recognizing and adapting to various customer types, tailoring sales approaches for a personalised and effective engagement
- Acquire skills to deeply understand customer profiles, preferences, and behaviours, enhancing the ability to anticipate needs and deliver tailored solution
- Master customer-centric language, crafting messages that prioritise client needs, build trust, and foster long-lasting relationships.
- Create detailed customer personas as a foundation for customised sales strategies, ensuring alignment with individual customer expectations.
- Hone active listening skills to extract valuable information during customer interactions, fostering empathy and understanding for enhanced customer-centric communication
- Develop adaptive communication strategies to cater to diverse customer personas, creating meaningful connections and resonating with specific target audiences.
Who Would This Benefit
This course is ideal for sales and customer experience professionals eager to prioritise customer needs and elevate their sales game. Whether you’re new to the field or a seasoned practitioner, ‘Customer Centric Selling’ provides foundational principles and advanced strategies, offering a holistic approach to putting the client first and fostering enduring customer relationships.
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