Stepping Up: Essential Skills for Team Leaders
“Stepping Up: Essential Skills for Team Leaders” is a comprehensive three-day training program carefully curated to equip emerging team leaders with vital tools and strategies for effective leadership. Through interactive sessions, participants will delve into essential topics such as leadership fundamentals, communication and collaboration, and performance management. With a focus on 1-2-1s, coaching skills, and running buzz sessions, join us to enhance your leadership capabilities and thrive as a contact centre Team Leader.
Course Details
Duration /
Set-Up
3 days of 7 hours, with lunch and tea breaks
Can be delivered at your pace but we suggest 1x session per week for 3 weeks
Delivered at your site – or we can help to arrange a suitable venue for you
Suitable for up to 6 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience
Pricing
£2,500 per course (all 3 days combined)
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
Day 1: Team Leader 101
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Understand the role of a team leader within the organisation and clarify expectations.
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Explore fundamental leadership principles essential for navigating the challenges of leadership effectively.
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Gain insights into various leadership and communication styles to enhance team interactions.
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Master time management and prioritisation techniques crucial for effective leadership.
Day 2: Coaching and Performance Management
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Explore strategies for setting clear performance expectations and monitoring progress towards team objectives.
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Develop coaching skills to empower team members and foster continuous improvement.
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Learn effective feedback techniques to provide constructive criticism and support team development.
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Gain an understanding of performance management processes, including HR procedures for evaluating and developing team members.
Day 3: Team Performance Enhancement
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Learn how to facilitate buzz sessions to foster collaboration and innovation within teams.
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Develop effective presentation skills to communicate ideas and motivate team members.
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Explore methods for recognizing and rewarding team achievements to boost morale and engagement.
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Gain insights into strategies for improving team performance and achieving organisational goals.
Who Would This Benefit
This comprehensive training program is designed to equip new team leaders with the essential tools and strategies needed to succeed in their roles. Whether you’re a newly appointed team leader looking to build a strong foundation in leadership skills or an experienced team leader aiming to refine your abilities and stay updated on best practices, this course is tailored to meet your needs. Join us to unlock your leadership potential and thrive in your role as a team leader.
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