Tuned In: The Science of Active Listening for Exceptional Customer Interactions
‘Tuned In’ is a transformative course equipping participants with the scientific art of active listening, ensuring heightened customer engagement and satisfaction
Course Details
Duration /
Set-Up
4 hours, with 15 mins break
Delivered at your site
Suitable for up to 12 delegates – can accommodate more but we advice against this to maximise everyone’s learning experience
Pricing
£750 per session
*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site
Objectives
- Master the techniques and principles of active listening for richer understanding of customer needs.
- Acquire techniques to listen attentively, understand customer needs, and enhance empathy.
- Acquire skills to identify customer emotions, acting with sensitivity and effectiveness.
- Utilise active listening as a tool to connect empathetically with customers, fostering trust and rapport
Who Would This Benefit
Tailored for both newcomers and seasoned professionals in customer service and contact centres, Tuned In is designed for individuals seeking to master the art of active listening. Ideal for customer service representatives looking to better understand customers, both to deliver the best solutions as well as give outstanding service. This course offers foundational principles for those new to the field and advanced insights to elevate the skills of experienced professionals in delivering exceptional customer interactions
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