Unlocking Potential: Mastering 1-2-1s, Coaching, Feedback & Objective Setting

Course Outline

“Unlocking Potential: Mastering 1-2-1s, Coaching, Feedback & Objective Setting” is a dynamic training experience meticulously designed to empower contact centre leaders with essential coaching skills. This intensive 7-hour course equips participants to conduct impactful one-on-one coaching sessions, deliver constructive feedback, and set inspiring objectives, driving unparalleled growth and performance within their teams.

Course Details

Duration /
Set-Up

7 hours, with lunch and tea breaks

Delivered at your site

Suitable for up to 8 delegates – can accommodate more but we advise against this to maximise everyone’s learning experience

Pricing

£1,000 per session

*Note: we do not charge per attendee. This is a fixed price for one of our expert trainers to deliver at your site

Objectives

  • Embrace the essence of coaching and its pivotal role in unleashing employee potential and driving organisational success.
  • Harness the art of conducting dynamic one-on-one coaching sessions tailored to individual needs and aspirations.
  • Cultivate the skill of delivering feedback that empowers growth and fosters a culture of continuous improvement.
  • Master the technique of setting SMART objectives that ignite motivation and align with organisational objectives.
  • Explore practical coaching tools and tech to streamline coaching processes and maximise effectiveness.
  • Empower team members to reach new heights of performance, fostering a culture of excellence and achievement within the contact centre environment.

Who Would This Benefit

This course is tailored for team leaders and managers in contact centre environments who aspire to elevate their coaching prowess and drive impactful growth within their teams. Whether you’re embarking on your coaching journey or seeking to refine your existing skills, this transformative 7-hour training program provides the tools and insights needed to unlock the full potential of your team and achieve remarkable results.

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    To book our specialist courses or discuss a custom package to supercharge your contact centre, please provide your details and needs below. One of our experts will reach out as soon as we can!