How We Can Help
We know that the challenges your business faces are often unique to you, and no one knows them better than you do.
We work with your team to understand what outcome you’re looking for, where the opportunities to improve your team’s performance are, and build a tailored training package to help you achieve your business goals.
There are no limitations to what we can build for you. Whether it’s to improve sales, drive customer feedback scores, or any other metric you’re focused on, we have the expertise to empower your team to get there! Our tailored packages can combine classroom learning, virtual sessions and e-learning modules.
How It Works
Fact Finding
We take time getting to know your business, through a combination of call listening, interviews with your team members, knowledge workshops, reviewing customer data and even setting up customer feedback interviews.
Training Content Design
We’ll work with you every step of the way, to ensure that we’re setting your team up to deliver the service you want your customers to experience. We usually ask that we have a dedicated point of contact at your end to help us work as quickly and effectively as possible.
Training Handover
Once we’ve completed building your training package, we can even come and have one of our expert trainers deliver the training to your team, or deliver train-the-trainer sessions for your in house trainers and team leaders. We also offer sessions to give team leaders the skills to become effective training facilitators here
Feedback & Review
After the first time running the course, we take feedback from the delegates, as well as measure the impact on KPIs over the coming weeks. We’re happy to use this feedback to make changes to the training before it’s fully signed off.
On-going Support
Our consultants will stay in touch with you after training, to answer questions, give guidance and do whatever we can to support the embedding of the new skills and knowledge.
Pricing
We have a completely transparent pricing structure so you can see up front what we can deliver within your budget. We can cater for anything from a half day targeted skills session, up to a several weeks full onboarding course.
See our detailed pricing below:
Note: Once training design work has been completed, you will own all documentation and materials to deliver, modify and work with as you wish.
| Initial Consultation | Usually a conversation from 30 mins up to a few hours to discuss your needs and what we can offer. | Free |
| Deep-Dive Consultation | Developing a deeper understanding of your customers and your aims. As well as meeting with the senior leadership team, this may include conversations with call centre agents and team leaders, call listening, analysing data on success metrics, exploring current customer feedback etc |
£500 per day
This can often be completed in 1 day, however, for more complex solutions and/or longer courses this may be 2-3 days. The amount of consulting days will always be agreed with you before moving ahead. |
| Training Design | Building out your training plans, content and materials | £1,000 per day of training content £2,800 for 3 days of content £4,400 for 5 days of content |
| Training Delivery | Our expert trainer on-site, delivering your new training package | £750 per day |
We would always recommend that for any new training course, you have it delivered by our team at least once before we hand it over to your in-house teams. This is not a mandatory requirement and you are welcome to purchase a bespoke package for your team to deliver.
Example Packages:
1 day tailored complaint and difficult customers training, designed and delivered by us: £2,250
£500 consulting fee, £1,000 design fee, £750 delivery fee
2 day tailored outbound lead generation training, designed and delivered by us: £4,000
£500 consulting fee, £2,000 design fee, £1,500 delivery fee
3 day tailored sales skills training, designed by us, to be delivered by you: £3,000
£500 consulting fee, £2,500 design fee
5 day customer service full onboarding training, designed and delivered by us: £8,950
£1000 consulting fee, £4,200 design fee, £3750 delivery fee
Notes:
Extras for digital learning
Extras for printing of materials
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