At Satisfied, we specialise in crafting comprehensive training solutions designed to equip contact centre leaders with essential skills. Our experts focus on effective coaching, hiring, project management, and team leadership. Through our courses, managers develop strong leadership qualities, communication skills, and decision-making abilities. We ensure they stay updated on industry trends, driving operational excellence. Let us empower your team to inspire, motivate, and drive success in your contact centre.
As well as our individual courses, we also offer our best-selling Team Leader Academy package. This is a 12 module course that covers every aspect of becoming a world-class team leader.
Courses
Customised
sessions
Where we set ourselves apart from other training providers, is that we offer you the option to customise our packages to your business. This means that rather than using generic course content and practise exercises, we’ll take time getting to know your business and train your team on how to deal with the real life scenarios they deal with every day.
For this we charge an extra £300 for the half day course, £500 for a full day course and £800 for a 2-3 day course
We also offer fully tailored course design, where we’ll work with you to build a completely dedicated training package for your business and your business needs.
Tailored Training
To allow our sessions to be even more relevant and impactful, all of our off-the-shelf course content can be customised to be focused around your business process and products. For the ultimate transformation of your operation, opt for a fully tailored course, which we design in consultation with you, to drive the metrics that matter to your business and maximise the performance of your sales team.
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